PRIVACY POLICY

Who We Are

At Cruachan Holiday Home, we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that Cruachan Holiday Home is not in the business of selling email lists to other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

This Privacy Policy, in conjunction with our standard Terms and Conditions, sets out how we, Cruachan Holiday Home, collect, store and process personal data about you when you use or interact with https://www.highlandsholiday.co.uk (our website).

Grab a cuppa and read on.

Types of data we collect

Website Cookies

Like most websites, we use cookies and information gathering techniques on our website in order to provide you with an enhanced user experience and also for us to gain a better understanding of how you use our site.

Cookies are small files that are typically created when you visit a website and are stored in the cookie directory of your computer. There are two types of cookie; Persistent and Session Specific. Persistent cookies are used to collect non personal data about how the site is being used. Session Specific cookie are used to enable you to navigate around our website and use its functionality without having to constantly re-enter your username and password.

We specifically use Session Specific cookies so once logged in you can easily navigate around the site. We also use Google analytics to track who is using our site.

We only collect information only where necessary for the provision of our services to you.

You have control over what cookies to accept by changing the settings on your browser to either accept or reject all cookies, or notify you when a cookie is set. Further information can be found at: http://www.allaboutcookies.org/

Google Analytics

When someone visits highlandsholiday.co.uk  we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Learn more about Google Analytics and privacy

Learn more about Google’s Privacy Policy

WIFI

When you use Cruachan Holiday Home WIFI we may collect data about:

  1. a) your device;
  2. b) the volume of data which you use;
  3. c) the websites and applications which you access; and
  4. d) your usage by access time, frequency and location.
Mailing Lists

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer William Clein.

Third Parties

We will only disclose your data to the extent it is necessary to run our business. We will provide your personal data and information to the owners or operators of the rental accommodation software provider, particularly, BnBSelect.com, LTD (bookalet), when you book via our website using the  BnBSelect.com, LTD (bookalet) cloud software service and Stripe, Inc., our credit card and other types of payments processor.

Learn more about BnBSelect, LTD’s (bookalet) Privacy Policy

Learn more about Stripe, Inc’s Privacy Policy

If we buy or sell the business or any business assets we may disclose your personal data in order to effect the transaction.

We will also disclose your personal data where required by law or to enforce our own legal rights.

We use Mailchimp as a provider of email services in order to keep our customers up to date with website developments and industry news. The Mailchimp privacy policy can be found here: https://mailchimp.com/legal/privacy/

How we use your data

We use your data to run the Cruachan Holiday Home website; providing holidaymakers with an online bookings system for their accommodation, to provide holidaymakers with a means of renting holiday accommodation and providing information about Cruachan Holiday Home and the surrounding area.

  • To improve our business and website.
  • To fulfil our contractual obligations.
  • To notify you about updates and changes to the bookalet service.
  • To communicate with your regarding products and services we believe will be of interest to you.
  • To fulfil our legal obligations.

Access to your personal information and your rights

You may request us to provide you with any personal information and data we hold about you. Provision of this information is subject to you providing us with appropriate evidence of your identity.

You also have the following rights with regards to your personal data:

  • the right to have your information corrected
  • the right to have your information removed
  • the right to restrict processing of your information
  • the right to object to processing of your information
  • the right to receive your information in a portable format
  • the right to complain to a supervisory authority

In the UK, the supervisory authority is the Information Commissioner’s Office (ICO).

Please visit: https://ico.org.uk/global/contact-us/

Make your request to our data protection officer William Clein by using the contact for at: https://www.highlandsholiday.co.uk/contact/